We believe in helping you to make your customer Happy. InfoCase can easily scale and streamline your customer service and drastically improve your customer's experience.
You know support and service operations are essential to your business. Top-tier service leads to higher customer retention and stronger and more profitable customer relationships.
Unfortunately, many support organizations are not maximizing the potential revenue and efficiency that can be driven through streamlined service operations. Many centres still rely on email and spreadsheets to manage inquiries. Manual processes that sap the time of skilled employees by cutting, pasting, monitoring and responding to email and phone inquiries is expensive and almost always results in delayed issue resolution, missed service inquiries and unmet Service Level Agreements (SLAs).
InfoCase seamlessly integrates inquiries created via web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Managing and resolving customer issues are essential to running a successful and profitable customer service and support organization. InfoCase helps companies make the transition from manual processes, complex spreadsheets and individual response to a streamlined and integrated system that provides a complete view of all tickets submitted, in process and resolved. InfoCase provides every support activity, interaction and history is tracked, managed and analysed for continual improvement. Customers are able to enjoy more efficient support operations that raise customer satisfaction rates and reduce costs overall.
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